DELF A2 B1 B2 Mock Exam Support
Help with access, purchases, practice, and privacy
The App is an independent preparation product by SmartPrep Labs LLP. For official registration, dates, rules, diplomas, or results, contact France Education international or your examination centre.
Contact support
Email support@smartpreplabs.com.
Include the device type, operating-system version, App version, the screen where the issue occurred, a short description, and the Support identifier shown in Profile when available. Do not send passwords, payment-card details, recordings, practice answers, or unnecessary personal information.
Access and purchases
- The App uses an anonymous technical identity and does not require a visible learner account in version 1.0.1.
- Purchases are processed by Apple App Store or Google Play.
- Use Profile > Restore purchases with the same store account.
- Pending payments activate Premium only after the store confirms payment.
- Cancellation and refund requests are handled in the applicable store account under its policies.
Practice, audio, and feedback
Speaking feedback requires microphone permission and a stable connection while the answer is uploaded and evaluated. Automated transcription and feedback may be incomplete or wrong and are not official DELF results.
Privacy and deletion
Use Profile > Delete my data to delete device data and, when secure services are available, server-side learner data and the anonymous technical identity. If you cannot use the App, follow the web deletion process.
Legal links
Company
SmartPrep Labs LLP, BIN 251240026638, Uralsk, West Kazakhstan Region, Republic of Kazakhstan